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Keterampilan Teknologi Informasi (IT) penting bagi kehidupan sehari-hari. Bersama Ebiz Education Enterprise, Anda akan mendapatkan pelatihan dan keterampilan penting yang diperlukan untuk terus memperkaya pendidikan Anda. Apakah itu memperoleh keterampilan baru, meningkatkan dan menyempurnakan kemampuan Anda saat ini, atau memperoleh pengalaman langsung melalui program magang, kami punya segudang program yang akan membantu Anda mencapai semua yang Anda inginkan.

Pelatihan ITIL

ITIL (Information Technology Infrastructure Library) merupakan suatu framework yang konsisten dan komprehensif dari hasil penerapan yang teruji pada manajemen pelayanan teknologi informasi sehingga suatu perusahaan dapat mencapai kualitas dukungan layanan yang diinginkan. Program ini ditujukan khusus untuk Chief Information Officer.

ITIL mencakup delapan kumpulan, yaitu service support, service delivery, rencana pengembangan service management, ICT infrastruktur management, application management, business perspective, security management, dan software asset management. Dua di antaranya, yaitu service support dan service delivery merupakan area utama, yang disebut juga IT Service Management (ITSM). Secara bersama-sama, dua area ini mengandung beberapa disiplin yang bertanggung jawab untuk penentuan dan manajemen pelayanan Teknologi Informasi (TI) yang efektif.

Process Management

Layanan IT Proses manajemen membantu organisasi untuk meluruskan orang, proses, dan teknologi melalui penggunaan Information Technology Infrastructure Library® (ITIL) untuk membuat model sebagai pedoman seorang IT Support berupa instruksi pekerjaan secara detail tentang bagaimana cara untuk menjalankan pekerjannya. Tujuan model untuk menghilangkan perbedaan antara petunjuk ITIL dan aplikasi manajemen layanan anda, itu memungkinkan anda untuk mempersingkat periode waktu implementasi, mengurangi biaya, dan meng-eliminasi faktor-faktor resiko utama yang berhubungan dengan implementasi manajemen layanan

ITIL Service Support

Service support adalah suatu penerapan disiplin yang memungkinkan tersedianya pelayanan TI. Tanpa disiplin ini, teknologi informasi hampir tidak mungkin menyediakan pelayanan TI yang baik, dan tidak dapat terkelola dengan baik. Disiplin service support yaitu:
  • Configuration management
  • Incident Management
  • Problem management
  • Change management
  • Service/help desk
  • Release management

Audience

  • Chief Information Officers, Chief Technology Officer
  • Information System Steering Committees
  • IT Managers
  • IT & Audit Professional
  • Audit Managers
  • Risk Management Professional
  • Professional Terkait Lainnya
ITIL V 3.0

This training will provide skills and knowledge to the participants how to design an IT framework that is consistent and continuous application of IT in which the results of this framework has been tested on various information technology service management company so that the application of Global IT framework can achieve the quality of support services to the user. So, before you take this training should collect IT problems in the company for the future father shared how the solution in accordance with the standards of IT-IL Frame Work. 

The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management in the world. ITIL® is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

This Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services. During the course, delegates will gain knowledge of the internationally recognised best practice terminology, structure, basic concepts and the core principles of ITIL® V3 practices for Service Management. At the end of the course participants will be ready to sit the ITIL® V3 Foundation examination

Training Outline:


Service Strategy (SS) Service Design (SD)
 
» The purpose of ITIL Service Strategy                                           » The purpose of IT Infrastructure Library Service Design
» Key Concepts in Service Strategy                                                 » Aspects of Service Desing and four Service Desing Ps
» Service Value and Service Provider Types                                      » Key Processes within ITIL Service Design

Service Transition (ST) Service Operation (SO)

» Purpose of Service Transition                                                       » Purpose of Service Operation
» Key Processes and Activities in Service Transition                            » Continual Service Improvement (CSI)
» ITIL Service Transition Key Principles

ITIL Service Capability Modules are:

Planning, Protection and Optimization (PP & A)
Service Offerings and Agreements (SO & A)
Release, Control and Validation (RC & V)
Operational Support and Analysis (OS & A)

ITIL Goals

Provides best practice guidance for IT Service Management
  • It aligns IT to business service needs
  • A quality approach that leverages the management of the people, processes, and the technology

Target Audience

This course would benefit in particular:
  • Individuals who require a basic understanding of the ITIL® V3 framework and how it may be used to enhance the quality of IT service management within an organisation.
  • IT professionals that are working within an organisation that has adopted  and adapted ITIL® V3 who need to be informed about and thereafter contribute to an ongoing service improvement programme.
It will also beneft:
  • IT Service Providers
  • IT Directors and Managers
  • CIO’s
  • Business Managers
  • Service Management Consultants and Contractors
  • Business Process Owners
Training Syllabus:

1. ITIL Introduction
2. Core guidance topics (Service Strategy, Design, Transition, Operation,)
3. The ITIL Service Management Lifecycle - core of practice
4. Service Strategy — governance and decision-making
5. Service Design - building structural service integrity
6. Service Transition preparing for change
7. Service Operation
8. Continual Service Improvement
9. ITIL and other frameworks, practices and standards
10. The ITIL Service Management Model

Training Facility:
  • Training Module
  • Sertifikat Training
  • IT IL - Certified Trainer
  • Training Stasionary & souvenir
  • Lunch and 2X CoffeeBreak
Please Email Us for taining schedule
 
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